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Home > Customers, Travel > Emirates Part 2 – Great Follow Up Customer Service

Emirates Part 2 – Great Follow Up Customer Service

May 30th, 2006 Leave a comment Go to comments

A week or so ago i wrote about the not so good service i received on a recent Emirates Airlines flight.  Well i thought i would go further than just bleating about it on this site.  I decided to write an email to the customer service people.

Now normally you write these things and nothing happens.  However, imagine my surprise when i received an email back from a customer service manager in Dubai followed by a phone call.  We chatted, he listened (VERY GOOD), and then explained how they have had problems, apologized (EVEN BETTER) and then outlined their improvement approach.  This was fantastic.

However, he then went one step further and offered my a free upgrade to the next class level on my next flight.  He didn’t need to do this but it has certainly created a strong customer and of course, i will make sure my people fly Emirates too.

Amazing what great customer service can do.

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  1. Findlay Rankin
    November 25th, 2008 at 16:02 | #1
    Reply | Quote

    I have read the comment about good customer relations from Emirates dated 20 May, and am disappointed to say that this has been the complete opposite to my experience. From start to finish I have been dealt with by Emirates staff. The only thing I can say in their favour is that customer services respond promptly. I still feel that I have a legitimate grievance about how I was treated in Terminal 3 at Dubia and remain dissatisfied. Emirates who built, own, and exclusively run Terminal 3 have distanced themselves from the relevant staffs’ behaviour.

    I would not recommend Emirates.

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