I had one of those days yesterday. A while ago we employed someone into our customer care center. He was a good worked. After a while he came upon hard times and due to a separation from his partner, he was about to be deported.
Instead of letting him go, we decided to sponsor him back into the country and to give him a chance to get his life together. We did not have to do it as the role was able to be replaced but we thought he deserved better.
How does he repay us?
Well get this. By accident, he was given accept to a domain name registry key for one of our sites. Now a normal employee would pass this information on a senior person so that we can ensure that it is safely kept in place. What does this guy do, he sits on it and then blogs to the world about how stupid the company is and how he can redirect the website etc. He basically threatened the business.
What he didn’t know is that we have a fail safe mechanism with the company who manages the DNS and they need a separate confirming password before anything is done.
The bottom line is that no matter how much you put your faith in people and try to help them, there is always the chance that they may turn around and try it on. That is generation Y for you!
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