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Home > Customers > Taxi Drivers and Waitresses – How Not to do Great Customer Service

Taxi Drivers and Waitresses – How Not to do Great Customer Service

May 11th, 2007 Leave a comment Go to comments

Have you ever had one of those days where all your interactions with people are not as great as you hoped.

I thought i would relate to you a recent trip to San Francisco where in the course of a day i met two scary taxi drivers and one of the rudest waitresses you could find.

The first taxi driver was not happy at having a relatively small fare – $10.  He wanted one of those airport trips and we were not heading that way.  The taxi was filthy and when he drove, he drove as those he was either drunk or hadn’t slept for a while.  The second taxi driver i came across spent the whole trip complaining about how poor the pay was for taxi drivers and how he was constantly out of pocket.

On the same day i popped by a bar and grill to grab a burger and a drink.  The waitress was rude when i was giving her my order – impatient that i changed my mind.  While i was still eating my food and drinking my drink, she brought me the bill – unasked for.  I challenged her on this as i had planned to relax for another 30 min or so.  However i had the distinct impression that they wanted to move me on – even though i had not finished my meal.

The bottom line with each of these experiences is that i will never go back to that restaurant and i will be very wary of taxi’s in San Francisco (and i certainly will not tip them)

Service is everything.  A poor experience will be echoed between people.  It all comes down to how well you select your front line people and then how well you train them.  THere are no excuses – if you are in a service industry – make sure you focus on delivering great service.

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