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Home > Technology, Tips and Techniques > Runnning a Business on Skype

Runnning a Business on Skype

November 9th, 2008 Leave a comment Go to comments

Now that i have moved on from the REA Group, i am setting up a new business.  In the process of doing this, we have decided that we will try our hardest to use new technologies to make the business run.  The first decision we took was to get right of the old telephone system and to use skype alone.

The theory is simple.  The business the we are setting up is global in focus and therefore we will need to be contacting people around the world on a regular basis.  Everyone has a PC so this is not a problem and all we do is give each of them a head set and away we go.  We are using Skype Business software that works like a dream.  We now have 20 people working off it and there are no problems.

Often people complain that skype has latency or that calls are broken up etc … however we dont seem to have that problem and our phone bill has been slashed.  In addition, we are able to set people up anywhere in the word and they are part of the same “telephone network”. 

Now if i was to do this with a traditional telephone system i would have to pay for the head sets, routers and so on as well as the telephone lines into the building.  This new approach has slashed all those costs to basically ZERO!!

The next challenge is building the business without reliance on microsoft.  If we can do this, then the costs will drop even further.  By reducing all these types of costs, we can invest in our most important asset, people.

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  1. Jye Smith
    November 9th, 2008 at 21:49 | #1
    Reply | Quote

    I think it’s important for companies to adopt new technologies once they’ve identified the business objective or the existing problem it will solve. Great to see how well you’re company has done this by slashing costs to benefit the employees. Look forward to hearing more.

  2. SergeK
    November 11th, 2008 at 13:52 | #2
    Reply | Quote

    Simon, what do you think about remote working? There are a lot of pros and cons, but it reminds me time when people discussed open office space vs. personal offices and cubicles.

    Other ways to cut costs in my opinion:

    1) usage of netbooks instead of full featured notebooks.
    They are powerful enough for all you need – Open Office, Skype, Technical and Development apps. Some people would still need powerful PCs.

    2) clouds for hosting, such as:
    - Amazon EC2 – http://aws.amazon.com/ec2/#pricing
    - Google AppEngine for pilot and smaller projects – http://code.google.com/appengine/
    Forget about datacentres.

    3) Software as Service.
    - Gmail Corporate, etc. instead of expensive mail servers
    - On-demand CRMs and CMS
    Some people may not like an idea of outsourcing company documents and e-mails to Google. In my practice I saw a lot of cases when companies disposed hard drives with sensitive data, ex-employees were taking all documents and sources with them “just in case”, sensitive data was e-mailed to private mailboxes, etc. Keeping ownership of document servers is not a cure against information leaks.
    I would like to see quantitative proof of SaS insecurity, not feelings.

    4) WordPress for the corporate website

    5) Cheaper domain names registration. I’m surprised that some people are still using MelbourneIT and Register.com

    6) Offer employees equity instead of cash bonus. That’s especially interesting for private start-up. Everybody wins. Public company shares are not that attractive these days.

    7) “Everybody sells” programme – bonuses and rewards for non-sales staff for selling products and bringing prospective clients or partners

  3. Alain Fontaine
    November 11th, 2008 at 17:28 | #3
    Reply | Quote

    Hi,

    Brilliant! May I recommend Benoît Koch from http://www.versusmind.eu/ as an expert in projects to migrate from Microsoft solutions to equivalent opensource solutions? I have worked with him before and trust his eperience.

  4. Peter Parkes (Skype Blogger)
    November 12th, 2008 at 09:33 | #4
    Reply | Quote

    Glad to hear you’ve made the switch to Skype – do let me know if you have any questions about Skype products; I’m always happy to help :)

  5. Ben Rowe
    November 12th, 2008 at 11:00 | #5
    Reply | Quote

    I agree – Skype is fantastic.

    I’ve just become addicted to using Google Docs for work and for my business. It’s free, it does what you need it to do, and you can access your documents from anywhere. I’d definitely try using it as an alternative to Microsoft office.

    And I’m sure you’ve already played with some of the 37 Signals products … some fantastically simple tools to run a business remotely, or at the office.

    It’s all headed towards the cloud!

  6. Alain Fontaine
    November 16th, 2008 at 14:06 | #6
    Reply | Quote

    Hi,

    Some days ago I talked to Xavier Buck, CEO of the Datacenter Group in Luxembourg, which also owns and operates http://www.voipgate.com , a voip provider in Luxembourg (and the rest of the world…).

    They are now actively pushing their VOIP solutions with the new generation Nokia mobile phones that support VOIP. This is a smart solution: where ever you have access to a WIFI network, your mobile phone operates as a VOIP device, with almost 0 cost. But it also works in your car or when you’re out fishing at the lake, as a normal cellular phone in that case.

    Me thinks this is more universal than relying 100% on Skype.

  7. Ian Holsman
    November 17th, 2008 at 05:06 | #7
    Reply | Quote

    Skype is a easy win. It also allows you to set up remote phone numbers so that your clients and suppliers can call you on a regular line, and the ‘skype to go’ option allows you to use it from a regular land line.

    But be careful about support. Their support time is worse than a telco.

    as for the other things, open source can seem like a winner, and it is *IF* you have the experience using it, and are willing to give up some features that you may never use with a commercial product.

    I doubt you will ditch office completely, as excel is still one of the best offerings out there but there are hosting providers that can provide hosted email for you quite reliably. but beware of locking yourself in to those products too.

  8. Wayne Butcher
    November 19th, 2008 at 02:53 | #8
    Reply | Quote

    Hi Simon,

    If you haven’t already seen the suite of products at 37 Signals you have to go have a look

    We use them to keep an international team all working together

    Plus, Go To Meeting is brilliant for online desktop demos and call-ins to conferences for those not on Skype or at a PC

    Also, read Common Craft’s blog about their ‘lightweight’ approach – great ways to minimise boring, limiting infrastructure

    Good luck with the project – it’s a great initiative

    Wayne

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