Giving and Taking Feedback is So Important
I recently wrote an article on one of the other blogs that I run in which I gave my view on a market and how the players are performing in that market. Now the article was meant as a wakeup call for one of those players who I thought had become a little lazy however they took it as a slight against them.
This got me thinking about how you should give feedback and what could happen if you happen to take it as it is meant.
Firstly, people usually only give you feedback if they really care. It is not often that someone goes out of their way to tell you what they really think and those that don’t care, tend to avoid it preferring to avoid conflict and not caring if you succeed or fail.
When you are giving feedback to someone, it is important that it has the following characteristics …
- Is fair
- Is genuine
- Is backed by facts
- Refers to specific acts or events that have occurred
- Has specific actions for you to take
- Is delivered in a caring but dispassionate manner
If the feedback is delivered in this manner, then there is a good chance that the recipient will take it well.
Now for a message to work, it has to be received well. Therefore it is important for the person receiving the message to understand that the message is being delivered with all the best intentions in the world.
The best example I have seen of this recently is from Britain’s Got Talent. Simon Cowell delivered some salient advice to a young contestant, Shaheen Jafargholi. If nothing else, you will smile!
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Thanks, good article.