Comments on: Is Twitter a Business Tool? http://myceolife.com/2009/05/is-twitter-a-business-tool/ Real Business, Real Problems, Real Solutions Tue, 06 Dec 2011 23:38:00 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Jeff http://myceolife.com/2009/05/is-twitter-a-business-tool/comment-page-1/#comment-2335 Jeff Thu, 26 Nov 2009 19:37:25 +0000 http://myceolife.com/?p=442#comment-2335 I think twitter is an awesome business tool. It's a great way to gauge customer satisfaction as well as provide better support. Not long ago I was having issues with a bandwidth provider in our datacenter. Eventually I got frustrated with customer support giving me the run around and I turned to twitter to vent. Within 5 minutes of the rant I got a direct message from a lead engineer of the bandwidth provider and within the hour my issues were resolved. I think twitter is an awesome business tool. It’s a great way to gauge customer satisfaction as well as provide better support.

Not long ago I was having issues with a bandwidth provider in our datacenter. Eventually I got frustrated with customer support giving me the run around and I turned to twitter to vent. Within 5 minutes of the rant I got a direct message from a lead engineer of the bandwidth provider and within the hour my issues were resolved.

]]> By: Joe Forte http://myceolife.com/2009/05/is-twitter-a-business-tool/comment-page-1/#comment-1345 Joe Forte Wed, 22 Jul 2009 02:11:30 +0000 http://myceolife.com/?p=442#comment-1345 I work in the film industry (at least rental of) and we've taken to these networking sites to post opinions, reviews and news, as well as plug movies we want to work for us. But recently we've seen the opposite effect, with Bruno copping bad reviews after opening night which led to a drop of over 40% in ticket sales from friday (opening night) to saturday. It has been rare to see such an immediate reaction to a movie, but Twitter and Facebook allow opinion to be braodcast worldwide instantly, and with such a polarising movie, the effect is probably magnified. I work in the film industry (at least rental of) and we’ve taken to these networking sites to post opinions, reviews and news, as well as plug movies we want to work for us. But recently we’ve seen the opposite effect, with Bruno copping bad reviews after opening night which led to a drop of over 40% in ticket sales from friday (opening night) to saturday. It has been rare to see such an immediate reaction to a movie, but Twitter and Facebook allow opinion to be braodcast worldwide instantly, and with such a polarising movie, the effect is probably magnified.

]]> By: Ange http://myceolife.com/2009/05/is-twitter-a-business-tool/comment-page-1/#comment-1254 Ange Mon, 06 Jul 2009 10:03:56 +0000 http://myceolife.com/?p=442#comment-1254 We use twitter throughout the news day to keep abreast of what other news outlets are doing. I also post skeds so our subscribers know if AAP will cover a press conference, which allows our subscribers to send their journalists to other pressers. Finally, because I was new to Brisbane, my head shot on twitter made me recognisable to other journos and even those holding the press event. We have known about many stories as they are unfolding from twitter before we even hear about them on the radio or we are alerted to them. Twitter is a valuable tool in the newsroom toolbox. We use twitter throughout the news day to keep abreast of what other news outlets are doing. I also post skeds so our subscribers know if AAP will cover a press conference, which allows our subscribers to send their journalists to other pressers. Finally, because I was new to Brisbane, my head shot on twitter made me recognisable to other journos and even those holding the press event. We have known about many stories as they are unfolding from twitter before we even hear about them on the radio or we are alerted to them. Twitter is a valuable tool in the newsroom toolbox.

]]> By: Ian Holsman http://myceolife.com/2009/05/is-twitter-a-business-tool/comment-page-1/#comment-1211 Ian Holsman Wed, 01 Jul 2009 06:34:11 +0000 http://myceolife.com/?p=442#comment-1211 there is another way to look at it. as a viral distribution channel. look at how tweetboard.com operates for an excellent example. have a look at how http://tweetboard.com/ is getting people to sign up via twitter for their beta service. you need to tweet your application to them. first this means *ALL* your followers see the link and potentially investigate it. the second part is how it actually operates on the site itself. when you post a comment on a site, you do it via twitter. so now. not only to visitors on the site see your comments, *ALL* your followers do as well with a nice link back to the site. there is another way to look at it.

as a viral distribution channel. look at how tweetboard.com operates for an excellent example.

have a look at how http://tweetboard.com/ is getting people to sign up via twitter for their beta service. you need to tweet your application to them. first this means *ALL* your followers see the link and potentially investigate it.

the second part is how it actually operates on the site itself. when you post a comment on a site, you do it via twitter. so now. not only to visitors on the site see your comments, *ALL* your followers do as well with a nice link back to the site.

]]> By: Sam Sabey http://myceolife.com/2009/05/is-twitter-a-business-tool/comment-page-1/#comment-928 Sam Sabey Wed, 20 May 2009 23:03:42 +0000 http://myceolife.com/?p=442#comment-928 This a great post that outlines that twitter isn't really all about what color socks I'm wearing today. I find the service highly valuable for finding and sharing useful and valuable information in an easily digestable form. As far as their future revenue - the answer is real time search. If you want the latest scoop on something going on right now - it's the twitter neural network. Google can't compete with this. Perhaps the big questions for them are: a) will G buy them, and if not who b) could twttr gazump G just like David did? Sam @samotage This a great post that outlines that twitter isn’t really all about what color socks I’m wearing today.

I find the service highly valuable for finding and sharing useful and valuable information in an easily digestable form.

As far as their future revenue – the answer is real time search. If you want the latest scoop on something going on right now – it’s the twitter neural network. Google can’t compete with this. Perhaps the big questions for them are:

a) will G buy them, and if not who
b) could twttr gazump G just like David did?

Sam
@samotage

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