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Archive for the ‘People’ Category

eBay Using Social Media to Plan for the Future

May 13th, 2010 No comments

I had a great chat today with the Head of eBay Talent Management based out of Ireland.  His role is to conduct a global search for top talent and to find out if they would be interested in working for EBay in the future.  At any point in time he has a number of live executive searches he is conducting.

What is intersting is that he found me via linkedin.  He reached out, contacted me and we had a chat.  While i am not interested in changing jobs at the moment, i know people that would be suitable and i will the eBay guy in touch with them.

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Firing People the Right Way

March 26th, 2010 2 comments

The cold hard reality of life for all businesses is that, from time to time, people need to be let go.

Recently i chatted with one person that was made redundant.  Her description of the process was “I was notified I was being made redundant, and immediately frog-marched out of the building. I wasn’t even given the opportunity to collect my wedding photos off my desk. It was all rather disrespectful.”

The above is an example of a company that is not approaching the letting go of people in the right manner.  How should companies handle this most difficult of times?

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If Someone Resigns – Accept It!

April 28th, 2009 8 comments

Have you ever had the situation where someone who reports to you resigns and you try to talk them out of it?  I certainly have and i have also tried to talk them out of it … often successfully.  However, is this the right strategy or should you just accept the resignation and move on?
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Letting People Go – the Do’s and Dont’s

November 26th, 2008 2 comments

In tough economic conditions, every business goes through a review of operations and for many of them, they will have to let some people go.  I have recently gone through this with my new business and there are some salient lessons that can be learned in downsizing.

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The Rise of the Worker Bee – Politician Mutation

September 5th, 2008 4 comments

The other day i wrote a post about politicians emerging where there is a leadership gap.  (Click here to read it).  In it i looked at some different types of people within a business and what happens when things change.  The article identified 4 types of peope – worker bees, survivors, aspirants and politicians.  Well the article stirred some discussion and Alain in Luxembourg wrote a great email all about the Worker Bee Politician Mutation.  Here it is …

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Do You Pass the Beer Test?

September 4th, 2008 No comments

Working for a business takes up a significant part of every day and when you are travelling it can take up even more time however how often is it that you end up working with people that you just don’t get on with.  Well i think a question that is important to ask yourself in any interview is “does this person pass the beer test?”

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Managing People Across Different Cultures

August 29th, 2008 1 comment

During my time with the REA Group we grew the business from operating in just one culture – Australia – to one operating across many different cultures – from Australia and New Zealand through to the English and European cultures.  When we started a small office in Shanghai and acquired Squarefoot in Hong Kong, we further enriched the cultural mix. 

Now the challenge i always had was do i change my style to adopt to the various cultures or do i maintain, as much as possible, my approach to doing business and help move the operating cultures in each of the countries to a more common culture.  I made the choice that i would, where possible, adopt the second approach as i felt it was more important that we had a unique REA Group culture rather than half a dozen different cultures.

“How did you make this happen”, i hear you ask.  Well first and foremost i lived the cultural values that i have written about before http://myceolife.com/2008/06/what-makes-great-culture/

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Its All About Focus

August 27th, 2008 9 comments

I had a great meeting with a guy in San Francisco yesterday.  During the meeting we chatted about his current businesses and his aspirations for where he wanted to take them.  What was interesting was the breadth of ideas that he was tackling all at once and it got me to thinking about how important focus is. 

In any job there are always competing priorities.  It doesn’t matter whether you are in sales, marketing, finance, HR, what ever, there are always 100 things you can do and only time to do 5 of them.  What differentiates the effective people from the rest of us is that they decide what they are not going to do and this decision is based on the goal that they are striving for. 

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Employee Ownership of a Business – Important to Long Term Success

August 24th, 2008 No comments

I have worked in a number of businesses and i find that employee ownership in the business is important to the long term success of that business.  In talking to employees who have some sort of ownership in a business, they feel more engaged, are more understanding of the challenges of management and tend to go above and beyond far more often.  Now the question is how can employees gain ownership in a business?

If the business is listed, then employees can of course buy shares on the market.  Management can make this process easier by implementing a discounted share purchase plan.  At the REA Group, we implemented a plan whereby employees could sacrifice a percentage of their salary to buy shares at a 15% discount to market.  The company pays the difference and purchases the shares on the market for the employee.

Another approach is share performance rights.  We implemented this for senior management at the REA Group.  The share performance rights work as follows.  At the beginning of a period, each employee is allocated a number of share performance right.  For example they may be given $100,000 worth of share performance rights at the cost of $5 each (usually the weighted average of the period just before allocation).  This would be 20,000 share performance rights.  Now usually these have a vesting period of say 3 years – therefore the 20,000 share performance rights would vest in 3 years time.  Now as they are performance related, they are usually tied to the long term performance of the business – the 3 year plan.  At REA they were tied to the 3 year revenue and EBIT targets.  Therefore if you hit the targets, then you get the performance rights and if you under or over achieved, then they were prorated up or down.

Yet another approach is to allocate options to employees with a vesting period.  The number of options allocated could also be tied to the performance of the business. 

Now i have a couple of thoughts on this. 

Firstly, in uncertain times, share performance rights are probably preferable over options as they will always have a value.  Options may not have a value if the share price is lower than the strike price.

Secondly, i wouldn’t tie the number of share performance rights or options allocated to the performance of the business as the value of them is already tied to the performance of the business.  If the business is going well, they will be worth more and if the business is not tracking well, they will be worth less.  Having the amount allocated tied to performance is almost double dipping.  In addition, as the number of rights / options are tied to performance against a long term plan, you may have management making sub-optimal decisions, especially if long term investment or divestiture is required but it would affect the performance against the long term plan.  Either they wont make these recommendations to the board or the business spends too much time adjusting the long term plan to keep it fair.   

Thirdly, when you have rights or options that are tired to performance, it is important that the employee has control over the levers otherwise the whole reason for having them wont work.

Finally, i think any employee ownership should be at all levels of the business, not just the management.  It is important that you dont create class structures within a busness – especially if you want a great culture to grow.  To this extent, we are in the process of implementing an employee share ownership scheme at Artshub – another business i am involved in.

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Do You Really Know How Happy Your Team Is?

August 23rd, 2008 2 comments

Business always conducts employee satisfaction surveys in an attempt to find out just how happy their teams are.  Often, when they revew the results, they are looking for downside risks rather than upside positives.  In addition they will spend time reading the comments and trying to work out what the real issues are.

Now the problem with employee surveys is that not all employees believe they are anonymous and therefore dont tell you what they really think or they just don’t complete them.  Therefore you need to look at what people are doing to get a better grip on the true feelings within a team.

The first measure i would look at is absenteeism.  This is simple to measure and can provide very quick feedback on the happiness of the people in the business.  I was talking to a senior person at a business recently who said they had recently noticed a sharp increase in the number of people who are taking sick leave.  Managers need to watch this.

Secondly i would look at outstanding leave or accrued leave.  A happy business tends to have high levels of outstanding leave as employees often dont take it as they are wrapped up in their jobs.  In an unhappy work place, employees with always take their leave.

Thirdly, turn over of staff is a traditionally clear way to track an unhappy culture.  However how do you know BEFORE HAND that people want to leave?  Well in today’s world that is simple – just join linkedin and facebook and see what happens.  Now i have been on linked in for ages and have hundreds of contacts.  These contacts tend to be people that you have or are working with.  Now when someone is thinking of moving on, they ask people to recommend them.  The result is that by looking at the number of “recommendation requests” you can get a feeling for what the true culture is in a business.  Now the problem is most senior people in organisations are Baby Boomers or Gen X and they dont embrace social networking sites.  This is where they are missing a great chance to track the actions, rather than words, of those they work with.

OK … i am now off to answer all those recommendations requests :)

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