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	<title>My CEO Life &#187; Travel</title>
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		<title>Monopoly Products Have High Quality Service Responsibility</title>
		<link>http://myceolife.com/2009/01/monopoly-products-have-high-quality-service-responsibility/</link>
		<comments>http://myceolife.com/2009/01/monopoly-products-have-high-quality-service-responsibility/#comments</comments>
		<pubDate>Tue, 13 Jan 2009 01:47:38 +0000</pubDate>
		<dc:creator></dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[Travel]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Qantas]]></category>

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		<description><![CDATA[I am writing this entry from my very expensive business class seat somewhere over the international dateline between Los Angeles and Melbourne. I tried to use Qantas' award winning entertainment system and it didn’t work. The staff rebooted the system a few times and politely told me how this happens all the time and that they have complained to management etc … The problem was this is not the first time it has happened to me – in fact I would say that the system doesn’t work on about 50% of the flights I take.

As I didn’t have much else I could do, I got to thinking about what responsibilities to its customers a business has if it has a near monopoly position. 


Related posts:<ol><li><a href='http://myceolife.com/2008/09/qantas-delivers-great-service/' rel='bookmark' title='Qantas Delivers Great Service'>Qantas Delivers Great Service</a></li>
<li><a href='http://myceolife.com/2006/05/emirates-part-2-great-follow-up-customer-service/' rel='bookmark' title='Emirates Part 2 &#8211; Great Follow Up Customer Service'>Emirates Part 2 &#8211; Great Follow Up Customer Service</a></li>
<li><a href='http://myceolife.com/2007/06/its-not-me-but-it-does-raise-an-interesting-question/' rel='bookmark' title='Its Not Me &#8230; But it Does Raise an Interesting Question'>Its Not Me &#8230; But it Does Raise an Interesting Question</a></li>
</ol>]]></description>
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		<slash:comments>3</slash:comments>
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		<title>jetBlue &#8211; Customer Service Done Right</title>
		<link>http://myceolife.com/2008/10/jetblue-customer-service-done-right/</link>
		<comments>http://myceolife.com/2008/10/jetblue-customer-service-done-right/#comments</comments>
		<pubDate>Sat, 04 Oct 2008 20:19:27 +0000</pubDate>
		<dc:creator>Simon</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[Travel]]></category>

		<guid isPermaLink="false">http://myceolife.com/?p=319</guid>
		<description><![CDATA[Anyone who has travelled domestically in the United States knows just how bad the US airlines are.  It doesnt seem to matter which one you fly one (Delta, United, America, and so on) the service is often delivered with a snarl, business class and first class seats make going to the theatre seem comfortable, the flights seem to be always delayed, the food is often inedible and you seem to pay extra for everything.

Therefore imagine my surprise when i ended up on a jetBlue flight today and it has got to be one of the best domestic flights i have taken anywhere in the world. 


Related posts:<ol><li><a href='http://myceolife.com/2006/05/great-customer-service-going-above-and-beyond/' rel='bookmark' title='Great Customer Service &#8211; Going Above and Beyond'>Great Customer Service &#8211; Going Above and Beyond</a></li>
<li><a href='http://myceolife.com/2006/05/emirates-part-2-great-follow-up-customer-service/' rel='bookmark' title='Emirates Part 2 &#8211; Great Follow Up Customer Service'>Emirates Part 2 &#8211; Great Follow Up Customer Service</a></li>
<li><a href='http://myceolife.com/2006/12/poor-customer-service-from-aol/' rel='bookmark' title='Poor Customer Service from AOL'>Poor Customer Service from AOL</a></li>
</ol>]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Getting the Most from Long Haul Plane Trips</title>
		<link>http://myceolife.com/2007/04/getting-the-most-from-long-haul-plane-trips/</link>
		<comments>http://myceolife.com/2007/04/getting-the-most-from-long-haul-plane-trips/#comments</comments>
		<pubDate>Mon, 09 Apr 2007 21:55:00 +0000</pubDate>
		<dc:creator>Simon</dc:creator>
				<category><![CDATA[Travel]]></category>

		<guid isPermaLink="false">http://myceolife.com/?p=20</guid>
		<description><![CDATA[I often find myself sitting in a aluminum tube at 30,000 feet for hours on end. I do lots of long haul flying and constantly feel the need to make sure that i use the time alone to make great progress. So what do i do &#8211; i split my time into 3 broad buckets [...]


Related posts:<ol><li><a href='http://myceolife.com/2007/03/fun-and-rewards-for-top-tech-guys/' rel='bookmark' title='Fun and Rewards for Top Tech Guys'>Fun and Rewards for Top Tech Guys</a></li>
<li><a href='http://myceolife.com/2007/03/essential-tech-tools-for-the-chief-executive-officer/' rel='bookmark' title='Essential Tech Tools for the Chief Executive Officer'>Essential Tech Tools for the Chief Executive Officer</a></li>
<li><a href='http://myceolife.com/2007/02/what-makes-a-great-ceo/' rel='bookmark' title='What Makes a Great CEO?'>What Makes a Great CEO?</a></li>
</ol>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Emirates Airlines &#8211; 7 out of 10</title>
		<link>http://myceolife.com/2007/03/emirates-airlines-7-out-of-10/</link>
		<comments>http://myceolife.com/2007/03/emirates-airlines-7-out-of-10/#comments</comments>
		<pubDate>Sun, 11 Mar 2007 02:54:04 +0000</pubDate>
		<dc:creator></dc:creator>
				<category><![CDATA[Travel]]></category>
		<category><![CDATA[Emirates]]></category>

		<guid isPermaLink="false">http://myceolife.com/?p=113</guid>
		<description><![CDATA[I travel a lot for my roll as we continue to build out the business into new markets.  As such i get to travel on many and varied airlines and most of the time long haul.   So i thought i would start a new section of the site about what i really think about certain [...]


Related posts:<ol><li><a href='http://myceolife.com/2006/05/emirates-part-2-great-follow-up-customer-service/' rel='bookmark' title='Emirates Part 2 &#8211; Great Follow Up Customer Service'>Emirates Part 2 &#8211; Great Follow Up Customer Service</a></li>
<li><a href='http://myceolife.com/2007/01/a-bit-about-me/' rel='bookmark' title='A Bit About Me'>A Bit About Me</a></li>
<li><a href='http://myceolife.com/2006/05/great-customer-service-going-above-and-beyond/' rel='bookmark' title='Great Customer Service &#8211; Going Above and Beyond'>Great Customer Service &#8211; Going Above and Beyond</a></li>
</ol>]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Emirates Part 2 &#8211; Great Follow Up Customer Service</title>
		<link>http://myceolife.com/2006/05/emirates-part-2-great-follow-up-customer-service/</link>
		<comments>http://myceolife.com/2006/05/emirates-part-2-great-follow-up-customer-service/#comments</comments>
		<pubDate>Tue, 30 May 2006 02:48:53 +0000</pubDate>
		<dc:creator></dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[Travel]]></category>
		<category><![CDATA[Emirates]]></category>

		<guid isPermaLink="false">http://myceolife.com/?p=107</guid>
		<description><![CDATA[A week or so ago i wrote about the not so good service i received on a recent Emirates Airlines flight.  Well i thought i would go further than just bleating about it on this site.  I decided to write an email to the customer service people. Now normally you write these things and nothing [...]


Related posts:<ol><li><a href='http://myceolife.com/2006/05/great-customer-service-going-above-and-beyond/' rel='bookmark' title='Great Customer Service &#8211; Going Above and Beyond'>Great Customer Service &#8211; Going Above and Beyond</a></li>
<li><a href='http://myceolife.com/2006/05/how-the-internet-is-changing-industries-a-great-story/' rel='bookmark' title='How the internet is changing industries &#8211; A great story'>How the internet is changing industries &#8211; A great story</a></li>
<li><a href='http://myceolife.com/2006/04/time-management/' rel='bookmark' title='Time Management'>Time Management</a></li>
</ol>]]></description>
		<wfw:commentRss>http://myceolife.com/2006/05/emirates-part-2-great-follow-up-customer-service/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Great Customer Service &#8211; Going Above and Beyond</title>
		<link>http://myceolife.com/2006/05/great-customer-service-going-above-and-beyond/</link>
		<comments>http://myceolife.com/2006/05/great-customer-service-going-above-and-beyond/#comments</comments>
		<pubDate>Sat, 20 May 2006 05:53:00 +0000</pubDate>
		<dc:creator>Simon</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[Travel]]></category>

		<guid isPermaLink="false">http://myceolife.com/?p=11</guid>
		<description><![CDATA[I was recently on a flight with my favourite airline (Emirates). I fly them often and have reached one of their highest frequent flyer levels. However they continue to annoy me as they have me down for a special meal when i dont want one. I have tried to cancel the special diet entry on [...]


Related posts:<ol><li><a href='http://myceolife.com/2006/05/part-1-how-to-attract-excellent-people/' rel='bookmark' title='Part 1 &#8211; How to Attract Excellent People'>Part 1 &#8211; How to Attract Excellent People</a></li>
<li><a href='http://myceolife.com/2006/04/time-management/' rel='bookmark' title='Time Management'>Time Management</a></li>
</ol>]]></description>
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		<slash:comments>0</slash:comments>
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