A topic that is often talked about in management magazines and books is communication. It seems that an enormous amount is written on the topic yet management time and time again get it wrong. I was chatting with a friend today about his work place and he commented that people are anxious and communications are not flowing.
This got me thinking – what are the do’s and dont’s of great communication from management to the employees.
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I recently heard about a manager who called all his staff in for a meeting about the future of his part of the business. As he went through the presentation, he talked about a new, more efficient structure. The problem was, the new structure left off a bunch of existing people. These existing people immediately asked “where am i”. To their surprise, they were told that their roles where no longer needed and the manager wasnt sure if they would have a job after 30 June. Now this doesnt appear to be the smartest approach to the problem of how to tell someone they dont have a job any more. What is the impact of this approach and how could that manager have handled it better?
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