Ryanair Takes on a Blogger and Loses
March 21st, 2009
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I have just stumbled upon an interesting blog posting from Dublin, Ireland. In the posting by Jason Roe, he claims that he found a bug in the Ryan Air site that displayed a zero price for an airfare after the user completed a couple of less than obvious actions. While bugs on websites are nothing new, it was the response by people within Ryan Air (including someone within the PR team) that makes his a fascinating case study on how not to deal with blogger.
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